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DEFY BAGS
4541 N RAVENSWOOD #302
CHICAGO, IL 60640

CUSTOMER SERIVCE:

Payment Credit Cards accepted through SecureNet. Payments also accepted through PayPal and Google Checkout.

Shipping & Delivery Because we hand-craft all bags to order in small batch runs, your bag will be finished and shipped from Chicago within 1-2 weeks of orders received M-F. Weekend orders are processed the next business day. Anything worth having doesn’t happen fast after all! Shipping within the United States is by UPS Ground, but we can get it to you faster if you need it sooner. International shipments usually arrive 2-4 weeks after your order is processed. If you have a question about the delivery status of your order, send an email to info@defybags.com.

Cancelations If you happen to change your mind after placing an order, you are able to cancel by signing into your account and selecting Cancel. If you have canceled an order by mistake you can also select Reorder while on "your account" page.

Returns & Replacements Defy Bags will accept merchandise in its original new and unused condition for a refund or exchange when accompanied by the original sales slip within 30 days from date of delivery. If after 30 days, there will be a 45$ restocking fee and each return will be taken on an individual basis. Please notify us in advance of any return, exchange, or repair we should be expecting or the package is subject to refusal. Defy Bags does not pay for return shipping on any items. All packages must be fully insured and paid for by the customer. Defy Bags will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.

Defy Bags will not accept returns on custom orders. Defy Bags will not accept returns on 'Upload Anything' bags as they're truly one-of-a-kind bags that are specially ordered with users imagery on them, the one exception being if the 'Upload Anything' bag should have a material defect or flaw. In such a case, simply contact us for instructions within 30 days from date of delivery. All correctly returned products will be refunded to the purchaser in the same form as was utilized for payment, and will exclude shipping costs. Please be aware that it can take up to 5-7 business days for the refund to appear in your account.Repairs happen on a case by case basis. Each repair is different and if additional costs are needed for specialty parts or materials they will be communicated and agreed upon prior to start of repair less any shipping costs.

DEFY BAGS / RETURNS
4541 N RAVENSWOOD #302
CHICAGO, IL 60640

Privacy & Security We will always keep your info private.

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